MHG Privacy Policy
Effective Date: 11/08/2016
Last Reviewed: 08/06/2025
My Houses Group (“we”, “us”, or “our”) is committed to respecting and protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
My Houses Group Ltd is a UK-based property solutions provider specialising in creative sales and letting strategies. We operate under UK law and are registered with the Information Commissioner’s Office (ICO).
Controller:
MyHouses
5A Signal Walk,
London E4 9BW
Email: info@myhouses.co.uk
Phone: 020 8088 8882
2. What Personal Data We Collect
We collect and process personal data that may include:
- Identity Information – name, title
- Contact Details – address, email, telephone number
- Property Details – ownership status, valuation, condition
- Financial Data – mortgage status, payment history (if provided)
- Technical Data – IP address, browser type, usage patterns (via cookies)
- Communication Records – correspondence by email, phone or forms
- Marketing Preferences – if you opt-in to receive updates
We collect data when:
- You complete forms on our website
- You contact us by phone, email, or post
- You use our website and accept cookies
- You enter into a service agreement with us
3. Legal Bases for Processing Your Data
We only use your personal data where permitted by law. Legal bases include:
- Consent – when you opt in (e.g., for marketing)
- Contractual Necessity – to fulfil our agreement with you
- Legal Obligation – compliance with HMRC, ICO, or other legal authorities
- Legitimate Interests – improving our services, business development, or responding to queries
4. How We Use Your Information
We may use your data to:
- Provide property services, evaluations and options
- Match buyers, sellers, or landlords to appropriate solutions
- Send you updates or service communications
- Maintain legal and regulatory compliance
- Improve website experience and analytics
- Handle complaints, disputes or enquiries
5. Sharing Your Data
We only share your information with trusted third parties, such as:
- Professional partners (e.g., solicitors, surveyors, letting agents)
- IT and web service providers (under contract)
- Government bodies or law enforcement when legally required
We do not sell your data.
6. Data Security
We have robust technical and organisational measures in place to secure your data from unauthorised access, loss, or alteration.
Examples include:
- SSL encrypted forms
- Secure servers
- Staff confidentiality agreements
- Data access controls
7. Data Retention
We retain data only for as long as necessary:
Type of Data | Retention Period |
|---|---|
Enquiries | 12–24 months |
Transactional records | 6–7 years (HMRC requirement) |
Marketing data | Until opt-out or unsubscribe |
You can request deletion at any time (unless legal obligations prevent us).
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability – to move data to another provider
- Withdraw consent at any time (where applicable)
To exercise your rights, email: [Insert Contact Email]
9. Cookies
We use cookies for site functionality and to improve user experience.
You can:
- Manage or disable cookies in your browser
- Review our Cookie Policy for full details
10. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors.
11. International Transfers
We store your data in the UK or trusted service providers based in jurisdictions with adequate protection under UK GDPR.
12. Complaints
If you are unhappy with how we use your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Helpline: 0303 123 1113
13. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website and we will notify you of any significant changes.
14. Contacting Us
For questions or requests regarding your data, please contact:
Data Protection Lead
Email: info@myhouses.co.uk